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all with Tom completed

Me: leaving me a message

Guess i should just return it as it has been ten days you want to try and save it?

Tom: You have 30 days to return or exchange it at no cost to you so that is absolutely an option, id either leave a message or fill out the form on our returns / exchanges page

and they will contact you on Monday

Me: Yes based on this experience alone, and the fact it is still processing, I will just cancel and YELP you guys or go to your pissed customer website.

Have a great day TOM, do not give up your day job

Tom: your welcome to do that sir, id love to help but customer service is closed at the moment

they are available 10-7pm PST M-F

Me: well world needs ditch diggers too.

Tom: I assure you i have no idea what your talking about sir

Me: you are the key to losing this sale

Tom: Sir if customer service is not open I cannot help you

Tom:

Monetary Loss: $198.

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