all with Tom completed
Me: leaving me a message
Guess i should just return it as it has been ten days you want to try and save it?
Tom: You have 30 days to return or exchange it at no cost to you so that is absolutely an option, id either leave a message or fill out the form on our returns / exchanges page
and they will contact you on Monday
Me: Yes based on this experience alone, and the fact it is still processing, I will just cancel and YELP you guys or go to your pissed customer website.
Have a great day TOM, do not give up your day job
Tom: your welcome to do that sir, id love to help but customer service is closed at the moment
they are available 10-7pm PST M-F
Me: well world needs ditch diggers too.
Tom: I assure you i have no idea what your talking about sir
Me: you are the key to losing this sale
Tom: Sir if customer service is not open I cannot help you
Monetary Loss: $198.