Flagstaff, Arizona
0 comments
Not resolved

I bought a motorcycle cover with a ten year warranty, but the cover started to disintegrate within one year.When I contacted customer service I was informed they will replace the cover exactly one time in during the ten year period...not much of a warranty when the product is poorly made.

Related: Seal Skin Covers - They do not back their exchange warranty

When I finally started the return policy (because my cover no longer covered the motorcycle) I was informed I will have to pay an additional $35 to cover shipping costs. When you look at the website it says they will send you pre-paid postage to cover the return, what they don't tell you is that you have to pay them $35 before they will send you the pre-paid postage.

This is the worst product, warranty and customer service I have ever experienced.Please don't give this company your money.

Review about: Extra Large Motorcycle Cover.

I didn't like: Customer service and lack of response, Promises they dont keep, Poor all around, Quality of the cover.

Review #901114 is a subjective opinion of a user.

1.4
Product or Service Quality
Turnaround Time
Website
Exchange, Refund and Cancellation Policy
Staff
Customer service
Reliability
Value for money
Billing Practices
Diversity of Products or Services
Price Affordability
Reason of Review / Monetary Loss Warranty issue / $130
Preferred solution Full refund

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