Flagstaff, Arizona
Not resolved

I bought a motorcycle cover with a ten year warranty, but the cover started to disintegrate within one year.When I contacted customer service I was informed they will replace the cover exactly one time in during the ten year period...not much of a warranty when the product is poorly made.

Related: Seal Skin Covers - They do not back their exchange warranty

When I finally started the return policy (because my cover no longer covered the motorcycle) I was informed I will have to pay an additional $35 to cover shipping costs. When you look at the website it says they will send you pre-paid postage to cover the return, what they don't tell you is that you have to pay them $35 before they will send you the pre-paid postage.

This is the worst product, warranty and customer service I have ever experienced.Please don't give this company your money.

Review about: Extra Large Motorcycle Cover.

I didn't like: Customer service and lack of response, Promises they dont keep, Poor all around, Quality of the cover.

Review #901114 is a subjective opinion of a user.

Product or Service Quality
Turnaround Time
Exchange, Refund and Cancellation Policy
Customer service
Value for money
Billing Practices
Diversity of Products or Services
Price Affordability
Reason of Review / Monetary Loss Warranty issue / $130
Preferred solution Full refund

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